Monday
You're caught up.
Inbox at zero. Everything answered. It lasts about three days.
AI hotel reputation management
Answer every guest review in your hotel’s voice - in minutes, not evenings.
One inbox for Google, Booking.com, Tripadvisor and Expedia - with every reply already written the way your front desk would write it, in the language the guest used. No PMS integration, no IT ticket: you type your hotel’s name and confirm the listings we find.
- 7-day free trial
- No credit card
- Set up in about 10 minutes
Reviews synced from
The problem was never the bad review. It’s the eleven you haven’t answered.
Thursday
Eleven new reviews.
Across four platforms. Two in German. One two-star about the air conditioning on the fourth floor - the same unit somebody mentioned in March.
Sunday night
Or never.
The replies move to the weekend. Then they move again. Meanwhile every traveller reading that page can see nobody answered.
An unanswered complaint isn’t neutral. It reads as agreement.
How it works
Connected before your coffee goes cold.
- 1
Find your hotel
Type your property name. Revinsta finds your Google listing and your OTA pages, and starts pulling reviews immediately - including the history, not just the new ones.
- 2
Teach it your voice
Pick the three words that describe how your hotel sounds. Add anything you'd never say. Takes about three minutes, and you'll hear a sample reply before you save it.
- 3
Approve and move on
Open the inbox and the drafts are already written. Read, tweak a line if you want, approve. Twenty reviews in the time it used to take to write two.
What does your hotel’s reputation actually look like right now?
Free ReputationIQ score in about 20 seconds - no account, no card.
A quick tour
See the app, not just the pitch.
Four things you’ll do every week, from the inbox to the analytics. Click through, or let it play.
app.revinsta.com · Review Inbox
Every review, every platform, one inbox
Google, Booking.com, Tripadvisor and the OTAs land in a single two-pane workspace. Filter by property, rating or sentiment and reply without ever tab-hopping.
Brand Voice
Guests can tell when a reply was written by a template.
“Dear Valued Guest, thank you for your feedback. We strive to provide excellent service.” Everyone has read a thousand of those, and they do a hotel no favours at all.
Revinsta learns how your hotel talks. You choose the personality - warm and familiar, quietly formal, proudly local. You give it the words you love and the ones you’d never use.
Then you press Hear your voice and read a reply before you save anything. If it doesn’t sound like you, change a word and try again.
What it’s worth: replies you’d be happy to have screenshotted.
Your personality
Warm & friendlyProudly localNever corporate
Words we love
delightedrooftophomemade
Words we avoid
unfortunatelypolicyvalued guest
Hear your voice
“Thanks so much, Marcus - we’re thrilled the rooftop worked its magic. Come back when the terrace is in full swing; the first drink’s on us.”
Every language
Your German guest gets a German reply. You never open a translator.
A review arrives in Italian. Revinsta reads it, drafts the reply in Italian, and shows you an English version alongside so you know exactly what you’re approving.
If you’d rather answer everything in English, set that once and it’s done.
What it’s worth: the guests who don’t write in English stop getting the silent treatment.
Guest writes inYou reply in
- GermanGerman
- FrenchFrench
- ItalianItalian
- JapaneseJapanese
30+ languages - or standardise on English. Your call.
Impact Insights
Not “breakfast scored 62%.” What guests actually said, and what it’s costing you.
Every review tool will tell you a category is underperforming. Fine - but 62% of what, said by whom, and is it worth a Tuesday morning?
Revinsta ranks every category by how many rating points it is costing you, weighted by how often guests bring it up. A middling score on the thing in half your reviews is your whole problem.
Then hover any category and read the sentences behind the number. Six quotes about the same fourth-floor air conditioning is not a data point. It’s a work order.
What it’s worth: you walk into the ops meeting with evidence instead of an opinion.
What’s costing you stars
- Air conditioning14 mentions-0.37
- Breakfast31 mentions-0.21
- Check-in speed9 mentions-0.08
- Location96 mentions+0.42
Behind “Air conditioning”
- ★★“The AC on the fourth floor rattled all night.”
- ★★★“Room was lovely but the air con was so loud we turned it off.”
Ask Revinsta
Every question you’d need a spare afternoon to answer.
“Has anyone complained about the new mattresses?” “What do guests say about parking?” All answerable from your reviews. None of them worth an afternoon of reading.
Type the question. Revinsta reads every review you have and answers, with the quotes it used shown underneath so you can check its work rather than take its word.
What it’s worth: the night before an owners’ meeting stops being a research project.
What did guests say about breakfast since we changed the supplier?
Answer
Breakfast sentiment improved after 1 March. Mentions rose from 18 to 31, and the average rating on those reviews went from 3.4 to 4.1. Pastries and coffee are now praised by name; the remaining complaints are about queueing between 8 and 9am, not the food.
“Much better breakfast than last year - the coffee is proper now.” · 5★ Google
Portfolio View
Five hotels. One screen. You know where Monday goes.
Every property ranked by reputation health, with the movement since last month, the response rate, and the categories dragging each one down. The property that needs you is at the top.
Add a general manager to their own property and they see theirs. You see everything - plus a summary you can forward to an owner without rewriting it.
What it’s worth: you stop running five dashboards and a feeling.
Every property, ranked
| Property | ReputationIQ | 30d |
|---|---|---|
| The Shorehouse | 82 Healthy | +4 |
| Victoria Downtown | 71 Healthy | +1 |
| Riverside Inn | 58 Watch | -6 |
| Old Mill Lodge | 47 At risk | -3 |
Straight talk
What we won’t pretend.
AI writes a very good reply to the ninety per cent of reviews that are straightforward - the warm five-star, the “great location, tired bathroom,” the one about parking. It handles those better and faster than a tired duty manager at eleven at night.
The other ten per cent still want you. The guest whose wedding block went wrong. The allegation you need to take seriously. Revinsta flags those and holds them back rather than answering on your behalf, because a fluent reply to a serious complaint is worse than a slow one.
That’s the deal. It takes the volume off you so you have time for the ones that matter.
See it handle a hard one
A real one-star. And the reply it drafted.
★Google
“Booked a river-view room for our anniversary and got a room facing the car park. The girl on reception said there was nothing she could do and went back to her screen. Breakfast finished at 9:30 which nobody mentioned. Expensive for what it is.”
Drafted in your brand voice
“Michael, I’m sorry - an anniversary deserved better than this, and the room you booked is the room you should have had. I’ve raised the allocation error with our front office manager, and I’ve asked the team to make our breakfast hours clearer at check-in. If you’ll give us the chance to put it right, email me directly and the river view is on us. - Sarah, General Manager”
No template could have written that. It names the specific failure, owns it, and gives the guest a route back - because that’s what you told it a good apology does.
Pricing
$79 per property, per month. That’s the whole price list.
300 replies included every month, which covers most hotels comfortably. Extra replies are 35 cents. Every feature is in every plan - there is no “contact sales for analytics.”
1 – 5 properties
$79/property/mo
Where most hotels start
6 – 10 properties
$74/property/mo
Applied automatically
11+ properties
$69/property/mo
Talk to us above 20
- Unlimited users - every GM, every duty manager, the owner
- Every review platform, with full history
- All 30+ reply languages
- Brand Voice, Impact Insights, Ask Revinsta, Compset Benchmark
- Portfolio View, ReputationIQ, Surveys, Widgets
- Google Business Profile posting
- Exports and owner-ready reports
Start for FREE - no card needed
Replies pool across your portfolio · No annual contract · Cancel any time
Questions
The things hoteliers ask us first.
- What is hotel reputation management software?
- It's software that collects your guest reviews from every site they're posted on, helps you respond to them, and turns what guests write into something you can act on. Revinsta does all three, with AI doing the reading and the drafting so your team only does the approving.
- How long does setup take?
- About ten minutes. You type your hotel's name, confirm the listings we find, and spend three minutes on your brand voice. Reviews start arriving while you're still on the settings page.
- Will the replies sound like a robot wrote them?
- That's the thing we've worked hardest on. You set the personality, the vocabulary and the rules, and you get to read a sample reply before you commit to anything. If it doesn't sound like your hotel, you'll know in thirty seconds and you can change it.
- Can it post replies to Google automatically?
- Yes. Connect your Google Business Profile and replies post straight from Revinsta. For platforms without a public reply API, we copy the finished reply and open your listing so posting takes seconds.
- Which review sites does it cover?
- Google, Booking.com, Tripadvisor, Expedia, Airbnb, Yelp, Agoda and Hotels.com, with more added regularly.
- What if I have several hotels?
- Portfolio View ranks them all on one screen. Pricing drops to $74 per property from six, and $69 from eleven.
- What happens if I go over 300 replies?
- Nothing stops working. Extra replies are 35 cents each and appear on your next invoice. We'll email you when you pass 80% so it's never a surprise.
- Do I need a credit card to try it?
- No. Seven days free, everything switched on, no card.
- Could it post something wrong under my hotel's name?
- Nothing is published without a person tapping approve, unless you switch automation on yourself. Even then, negative reviews are held back for a human by default - automation covers the easy positives. The rules are yours and you can turn any of it off.
- Does replying to reviews actually do anything for bookings?
- Two things, and they're separate. Google and the major OTAs treat owner responses as an activity signal on your listing, and a traveller comparing two similar hotels can see which one answers. You can't control the algorithm; you can control being the property that replied.
- Do I need a PMS integration to use this?
- No. Revinsta connects to your public listings - you type your hotel's name and confirm what we find. There's nothing to install, no IT ticket, and nothing for your PMS provider to approve.
- What happens to my data if I cancel?
- You can export your reviews and replies at any time, and your data is deleted on request. We're a processor, not an owner: there's a Data Processing Agreement linked in the footer, and cancelling takes one click with no notice period.
Your reviews are being read right now. By people deciding whether to book.
Connect your hotel and see every review you have, with the replies already drafted, in about ten minutes.
Start for FREE - no card needed7 days free · $79 per property after · Cancel any time