Monday
You're caught up.
Inbox at zero. Everything answered. It lasts about three days.
AI hotel reputation management software
Every guest review, answered.
Revinsta answers every review in your hotel’s own voice - and then does the part nobody has time for. It reads everything your guests write, tells you what is costing you stars, and turns it into something your whole team can act on.
- 7-day free trial
- No credit card
- Set up in about 10 minutes
Reviews synced from
Join 100+ happy hoteliers using Revinsta to answer every guest
- The Shorehouse
- Victoria Downtown
- Riverside Inn
- Old Mill Lodge
- Casa Marina
- Alpenblick Hof
The problem was never the bad review. It’s the eleven you haven’t answered.
Thursday
Eleven new reviews.
Across four platforms. Two in German. One two-star about the air conditioning on the fourth floor - the same unit somebody mentioned in March.
Sunday night
Or never.
The replies move to the weekend. Then they move again. Meanwhile every traveller reading that page can see nobody answered.
An unanswered complaint isn’t neutral. It reads as agreement.
Automatic replies
Get to a 100% response rate without giving up your evenings.
Half your reviews are a four-star with no comment or a “lovely stay, thank you.” They still deserve an answer, and answering them is what eats your Sunday night.
Let Revinsta handle those for you. You decide which ones - by star rating, by platform - and they go out in your voice, same day, every day. Anything with a real complaint in it never goes out automatically. It waits for you, with a reply already drafted.
Every guest gets a reply. You only spend time on the ones that actually need you.
Unified inbox
Every platform, one inbox, no tab-hopping.
Four platforms, four logins, four places to forget. Reviews do not go unanswered because you do not care - they go unanswered because answering them means hunting down the right password at the end of a long day.
Revinsta puts every review in one place, with everything a guest ever wrote about you behind it. Answer from there and it appears on the platform the guest used.
One login instead of four, and nothing quietly slipping through.
Know what to fix
Find out exactly what is costing you stars.
You already suspect what your problem is. Proving it means reading a year of reviews, and nobody has that afternoon.
Revinsta reads them for you and puts the answer in order: this is the thing dragging your rating down, here is how much it is costing you, and here are the guests who said so in their own words. Six people complaining about the same air conditioning unit stops being a hunch and becomes a job for maintenance.
Run more than one property and you see all of them on one screen, worst first.
Walk into your next ops meeting with evidence instead of a hunch.
Competitor analysis
See how you score against the hotels you lose bookings to.
A 4.3 means nothing on its own. Next to the three hotels your guests were also looking at, it tells you whether you are winning the booking or losing it.
Choose the properties you actually compete with and Revinsta tracks them beside you - rating, review numbers, and what their guests keep complaining about. If the hotel across the road gets constant noise complaints and you have triple glazing, that belongs in your listing.
Know what you can promise that the hotel down the road cannot.
Your compset, this month
- Your hotel812 reviews4.3
- Competitor A1204 reviews4.5
- Competitor B640 reviews4.1
- Competitor C388 reviews3.9
Where you win
Location and staff beat all three. Competitor A’s recurring complaint is noise - and you have triple glazing you never mention in your listing.
Guest intelligence
Ask anything about your guests. Get a real answer.
Your guests have already told you what is wrong. It is buried in two years of reviews and survey responses that nobody has an afternoon to read.
Ask the question the way you would ask a colleague - did the new mattresses make any difference, why did last month dip, which property has the worst check-in - and get the answer from your own feedback, with the guest comments it came from and a chart you can put in front of your team.
Stop guessing in the ops meeting. The answer takes about ten seconds.
What did guests say about breakfast after we changed supplier?
Answer
Breakfast sentiment improved after 1 March. Mentions rose from 18 to 31 and the average rating on those reviews went from 3.4 to 4.1. Pastries and coffee are now praised by name. What is left is queueing between 8 and 9am, not the food.
“Much better breakfast than last year - the coffee is proper now.” · 5★ Google
What does your hotel’s reputation actually look like right now?
Free ReputationIQ score in about 20 seconds - no account, no card.
Why Revinsta
Why hoteliers choose Revinsta as their reputation software.
There are other review tools. Here is what is actually different about this one.
Made for hotels only
Revinsta was built for hospitality and nothing else. It understands OTAs, star ratings, your competitive set and the difference between a guest venting and a guest reporting a broken air conditioner. You will not be adapting a tool designed for restaurants and dentists.
You stay in control
Nothing is published under your hotel's name until you say so. Anything with a real complaint in it is held back for a person by default, and you decide what - if anything - ever goes out on its own.
Answering reviews today, not next quarter
You will be sending your first replies within about ten minutes of signing up. There is no software to install, nothing for your PMS provider to approve, no implementation project and no onboarding fee.
Replies in your guest's language
An Italian guest gets an Italian reply, written properly - and you see an English version beside it so you always know what you are sending. Over 30 languages, or keep everything in English if you prefer.
Who it’s for
If guests review it, Revinsta works for it.
One property or forty. The workflow is the same; only the property count changes what you pay.
Hotels & resorts
Independent properties and small groups, where one GM owns the guest experience and the reviews that follow it.
B&Bs & guesthouses
Where the reply genuinely comes from the owner, and sounding like a corporate template would be the worst possible outcome.
Vacation rentals
Airbnb, Vrbo and Booking.com listings in one place, so a portfolio of units doesn't mean a portfolio of logins.
Also used by
- Groups & chains
- Inns
- Hostels
- Motels
- Serviced apartments
- Boutique properties
What hoteliers say
Hoteliers who got their evenings back.
“A reply used to take me ten minutes and I'd put it off until Sunday. Now it's already written when I open it - I read it, change a word, send. It still sounds like us.”
Sofia Marchetti
Rooms Division Manager · Boutique city hotel, Milan
Pricing
Per property, per month. That’s the whole price list.
Tell it how many properties you run and it tells you the bill. Every feature is in every plan - there is no “contact sales for analytics.”
Everything included
$66
per month and property
Total per month: $66
1 property · 300 AI replies a month
Billed annually · saves $158 a year
7 days free · No credit card required · Cancel any time
- Unlimited users - every GM, every duty manager, the owner
- Every review platform, with full review history
- All 30+ reply languages
- Brand Voice, Smart Snippets and Automation rules
- Review Analytics, Portfolio View and Compset Benchmark
- Surveys, Review Widgets and the AI Research Assistant
- Google Business Profile posting
- Exports and owner-ready PDF reports
Replies pool across your whole portfolio, so a quiet property covers a busy one. Past the pool it is 35 cents a reply and nothing stops working.
The short version
What is AI hotel reputation management software?
It is software that gathers every review your guests leave across every platform, helps you answer all of them, and turns what they wrote into something you can act on. The “AI” part is what makes answering every one of them realistic: the replies are drafted for you, in your hotel’s own voice, rather than typed from scratch.
It collects
Reviews arrive on Google, Booking.com, Tripadvisor, Expedia, Airbnb and the rest. The software pulls them into one place, with your whole history, so nothing depends on somebody remembering to check a listing.
It responds
This is the part the AI changed. Every review arrives with a reply already written in your property's voice and the guest's language. You read it and send it, instead of starting from a blank box at eleven at night.
It tells you what it means
A year of reviews becomes a ranked list of what is costing you stars, with the guest comments behind each one - and, increasingly, the ability to just ask a question and get an answer out of your own feedback.
Hotels buy it for a straightforward reason: a listing where the owner answers reads differently to the next person deciding where to stay, and nobody has the hours to do it by hand across five platforms. Revinsta is built for hospitality specifically - see what it does or what it costs.
Questions
The things hoteliers ask us first.
It is software that collects your guest reviews from every site they are posted on, helps you answer all of them, and turns what guests wrote into something you can act on. The AI part is what makes answering every review realistic: the replies are drafted for you in your hotel's own voice and the guest's own language, so your team reads and approves rather than writing from a blank box. Revinsta does all three.
About ten minutes, and you will be sending real replies by the end of it. There is no software to install, no implementation project and no onboarding fee - your review history is already loading while you set up how your hotel sounds.
That's the thing we've worked hardest on. You set the personality, the vocabulary and the rules, and you get to read a sample reply before you commit to anything. If it doesn't sound like your hotel, you'll know in thirty seconds and you can change it.
Yes. Connect your Google Business Profile and replies post straight from Revinsta. For platforms without a public reply API, we copy the finished reply and open your listing so posting takes seconds.
Google, Booking.com, Tripadvisor, Expedia, Airbnb, Yelp, Agoda and Hotels.com, with more added regularly.
That's the case Revinsta is built for. Portfolio View ranks every property on one screen by reputation health, with the movement since last month and the categories dragging each one down, so you know which property needs you on Monday. Add a general manager to their own property and they see only theirs; you see everything, plus a group summary you can forward to an owner. Pricing drops per property as you add more - the calculator on the pricing page works it out.
Nothing stops working. Extra replies are 35 cents each and appear on your next invoice. We'll email you when you pass 80% so it's never a surprise.
No. Seven days free, everything switched on, no card.
Nothing is published without a person tapping approve, unless you switch automation on yourself. Even then, negative reviews are held back for a human by default - automation covers the easy positives. The rules are yours and you can turn any of it off.
Two things, and they're separate. Google and the major OTAs treat owner responses as an activity signal on your listing, and a traveller comparing two similar hotels can see which one answers. You can't control the algorithm; you can control being the property that replied.
No. Revinsta works from your public listings, so there is nothing to install, no IT ticket to raise and nothing for your PMS provider to approve. If your property is on Google and the OTAs, you are ready to go.
You can export your reviews and replies at any time, and your data is deleted on request. We're a processor, not an owner: there's a Data Processing Agreement linked in the footer, and cancelling takes one click with no notice period.
Something we haven’t covered? Ask us directly.
Your reviews are being read right now. By people deciding whether to book.
Connect your hotel and see every review you have, with the replies already drafted, in about ten minutes.
Start for FREE7 days free · $79 per property after · Cancel any time